Refund policy

We have a 15 calendar days return policy, which means you have 15 calendar days after receiving your item to check that your order is all good, and make an inquiry or request a return.

In case of missing items, you must notify us within 24h of reception. We will NOT accept missing item requests after 24h.
(read below for details)

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused (for hygiene reasons) and in its original packaging.

If your order contains more than 1 item, you must return all items. We will not accept partial returns. This applies for Bundle orders. If you want to return it, it has to be the complete bundle.

To start a return, you can contact us through the chat you can find on our site, or through instagram.
Let us know your order details and the reason for the return please! We will get back to you and provide a shipping address where you can send your order.

The buyer is responsible for all return shipping costs.

Returns must be sent using a tracked shipping method. We cannot guarantee delivery or assist with delays or lost packages if tracking is not provided.

In case of missing items, you must notify us within 24h of reception:

Please note that we make video recordings of every order we ship. We also carefully inspect, process and pack them, so it is very rare that there is a missing pair. We will check the video recording for you and send a shot so you can rest assured your order was sent complete. If this is the case, you may want to file a report of stolen items with the post office and/or relevant authorities.
Please always double check the inside of the envelope in case the pair got stucked inside, or check if it fell out during opening.

Please note that we have zero tolerance for scams, if we detect this is what you are trying to do, and we will, you will be permanently banned from our store.
We have more than 10 years of experience in this business, and we have earned a reputation that we care about and that we deserve.

Please note that there is a period of 90 days after estimated delivery time to make an inquiry for a non received order. After that, we most likely won't be able to offer you a refund.

If an order is not collected within the time frame provided by your postal service and is returned to us, no action can be taken until the package is received back. Once received, reshipment can be arranged at the customer’s expense. Orders that were shipped correctly are not eligible for refunds due to non-collection.

If an order is returned due to an incorrect address or any delivery issue regarding addreses, we offer either a refund or a replacement shipped via Registered Mail. A reshipping fee depending on your location will apply. Original shipping costs will NOT be refunded.

We do not ship to dropshipping points/ freight forwarders, package forwarding companies, proxy address, or any other address that is not your private address/ working address.

We will NOT accept returns from countries we do not ship to. If you return an order that was originally sent to a country we do ship, from a country we do not ship to without telling us, any custom duties will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately with a picture if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made/coloured

Exchanges

We do not  make exchanges.
The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and will proceed to make your refund after reception.
Please be aware that product must be unused, unworn and in perfect condition. Please note that many of our pieces are for personal wear. If we detect that the product has been used, we may not accept your return

You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please be aware that no refunds can be submited after 120 days of payment. Merchant Providers do not allow refunds through a payment gateway that are over 120 days old and that is out of our hands

Returns and refunds on orders from the United States:
Shipping charges, customs duties, import fees, and customs clearance fees are non-refundable under any circumstances, as these costs are incurred and paid in order to provide the shipping and import service. Once your order has been processed and shipped, these services have already been performed and the associated costs cannot be recovered.

Returned Shipments Due to Incorrect Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a parcel is returned to us because the shipping address provided was incorrect, incomplete, or undeliverable, the original shipping charges are non-refundable, as the shipping service has already been performed.

Once the parcel has been returned to us (please note it can take months), we will provide one or both of the following options depending on the situation.

• Reship the order by paying the applicable shipping costs for a new shipment.
• Receive a refund for the products only, excluding the original shipping charges. Any return shipping fees charged to us by the carrier may also be deducted from the refund where applicable.

Please double-check your shipping address before completing your order to avoid delays or additional charges.

Orders Placed Using False or Inconsistent Shipping Information

We reserve the right to cancel any order that contains false, misleading, or inconsistent shipping information.

This includes, but is not limited to, orders where the shipping address, postal code, city, state, and country do not correspond to the same destination, or where the information appears to have been intentionally altered in an attempt to bypass our shipping restrictions.

If an order is returned for this reason:

• The original shipping charges are non-refundable, as the parcel cannot be delivered using the information provided and the shipping service cannot be fulfilled correctly.
• Any payment processing fees or other non-recoverable costs incurred by us may also be deducted from the refund where permitted by applicable law.
• Repeated attempts to circumvent our shipping policies may result in future orders being refused.

By placing an order, customers agree to provide accurate shipping information and to comply with the list of countries we currently ship to.

Please note:
If you placed an order from a country we don't ship to, using a proxy address, drop shipping or whatever, and want to make a return, be very aware that we don't ship to many countries for a reason, so, if for example, you return your order and we are charged with tax due to customs, I repeat, from a country we don't ship to, we will deduct those taxes from your refund, so it may not be worth it to you. We are very specific about countries we don't ship to, so do it under your own responsibility.